We will be clear about the data we collect and why. We do not and will not sell your data to third parties. Our primary purpose in collecting your data is to be able to equip you with effective products and services that provide a more tangible experience when delegating.
Please, if you have any questions or suggestions, don't hesitate to contact us at
Caution: Legalese ahead.
When do we collect your information?
We may collect your information: (1) when you signup for mailing list ("Subscriber Info"); (2) When you like our Facebook Page ("Messenger Bot"); and (3) When you communicate with us by email, chat, or otherwise ("Dialogue Collection").
We collect your information when you communicate with us.
What information do we collect?
We may collect both personal information and non-personal information. personal information is information that is either expressly provided by you, such as your name, or information that can be used either alone or in combination with other information to personally identify you, such as your email address, phone number, and user name.
We may collect the following personal information from you: Contact Information (such as name, email address, mailing address, or phone number); Unique Identifiers (such as username and password used for authenticating your Delegate Today account) Information about your business (such as company name, company size, business type) and; Information related to your needs related to our products and services as described in the next section, below.
Our third party service providers may collect billing information (credit card number and billing address) on our behalf to process orders.
Non-personal information is all information that is not personal information or is information that was personal information but which we modify and/or aggregate with other data in order to make it Non-personal information. As is true of most websites, we gather certain information automatically. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate, and anonymously generated device identifiers and administer the site.
There are two types of information we collect: personal and non-personal.
Website and Dialogue Collection
As part of our Website Collection and Dialogue Collection we collect and we ask you to provide information about yourself including but not limited to:
Contact details, including but not limited to your name, address, e-mail address;
User ID and password, if you establish a Delegate Today
Chat and video conference information, you provide when interacting with our teams;
Providing your data is optional, but it may be necessary for certain services, accessing content, such as whitepapers and webinars, or to receive customer support services. In such cases, if you do not provide your information, we may not be able to provide you with the requested services.
How do we collect your information?
Some information you provide to us directly. For example, when you post comments, ask questions in our blog, fill out a user profile or voluntarily decide to grant us remote access to provide you with technical support. Also, we may collect and store all posted forum and blog information and user profiles and make them available for public viewing.
We collect your information when you give it to us or post in forums or blogs.
Delegate Today and its partners collect information through "cookies" and other similar tracking technologies to analyze trends, administer the website, track users' movements around the website, and to gather demographic information about our user base as a whole. Cookies are text files saved by your browser when you log into our software or services. We may use both session cookies and persistent cookies to identify that you have logged in, to tell us how and when you interact with our software or services, and to check aggregate usage and web traffic. Unlike persistent cookies, session cookies are deleted when you log off and close your browser. If you prefer, you can always change your browser options to stop accepting cookies or to prompt you before accepting cookies. However, if you do not accept cookies you may not be able to access the entirety of our software and services.
We also collect your information using "cookies" and other similar tracking technologies when you visit our website. You can prevent this method of information collection if you like.
How do we use personal information
Other than with respect to the exceptions below, we do not share personal information with third parties. We use personal information to improve and market our products and for shaping our external communication and messaging efforts.
With few exceptions listed here, we don't share your personal information with a third party.
Exception #1: We share your website interaction information with Google for analytical purposes.
Third-Party Service Providers
We may engage third-party service providers to administer and provide our services. We may provide personal information to such third parties only for the purpose of performing services on our behalf, such as fulfilling orders and delivering updates, payment processing, providing customer service, sending marketing communications, conducting research and analysis, and providing cloud computing infrastructure. We require such third parties to agree not to disclose your personal information or use your personal information for any other purpose.
For our website, we utilize Wix for our infrastructure. With such infrastructure, you are able to benefit from Wix's security and privacy measure. For more information on Wix please visit wix.com
Exception #2: If we give your information to a partner company, they won't use your information outside of our business relationship.
Information that we collect from users, including personal information, is considered a business asset. Accordingly, if we go out of business or enter bankruptcy, or if we are acquired, e.g., as a result of a transaction such as a merger, acquisition, or asset sale, your personal information may be disclosed or transferred to the third-party acquirer in connection with the transaction. You will be notified via email and/or a prominent notice on our website, of any change in ownership, uses of your personal information, and choice you may have regarding your personal information.
Exception #3: If someone buys us or we go bankrupt, your information may be transferred to someone else.
Governmental; Law Enforcement
We may disclose personal information to government agencies, law enforcement officials, and private parties as we, in our sole discretion, believe necessary: (1) to satisfy or comply with any applicable law, regulation or legal process; (2) to respond to lawful requests, including subpoenas, warrants or court orders; (3) to protect our property, rights and safety and the rights, property and safety of third parties or the public in general; and (4) to prevent or stop activity we consider to be illegal or unethical.
In certain situations, Delegate Today may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Exception #4: If the government asks for your information, we may comply.
We may share your personal information with third-party sites or platforms, such as social networking sites, but only if you have expressly requested that we do so.
Similarly, by posting profile, content, or other information, including personal information to a forum or blog, you indicate your consent to its public use. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.
We also display testimonials of satisfied customers on our websites in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at firstname.lastname@example.org
Exception #5: If you post your information in one of our forums or on the blog, well, that's public.
Other Privacy Considerations
The Legal Bases for Using Personal Information
The General Data Protection Regulation (EU) 2016/679 ("GDPR") is effective May 25, 2018. The GDPR requires that a valid legal basis be used to process personal data. In certain countries, there are different legal bases that we rely on to use your personal information, namely:
Performance of a contract
The use of your personal information may be necessary to perform the agreement you have with us. For example, to complete your purchase of a product or service,or to register and maintain your account and to make sure that your product performs its functions in a secure way or to respond to your requests.
We may use your personal information for our legitimate interests. For example, we rely on our legitimate interest to analyze and improve our products and services and the content on our websites, to send you notifications about updates or information about products or to use your personal information for administrative, fraud detection or legal purposes.
We may use your personal information to comply with legal requirements, as further described in Exception 4, above.
We may at times, request your consent to conduct certain actions with your personal information. When requesting your consent, we are transparent in ensuring you know what you are consenting to.
These are the legal bases we use for processing data subject to the GDPR.
We want to give you control to manage your data.Security
We take commercially reasonable measures to protect personal information from unauthorized access, use, and disclosure. However, no method of transmitting information over the Internet or storing information is completely secure. Accordingly, we can't guarantee the absolute security of your personal information.
We do what we reasonably can to protect your information.
We will retain your personal information as needed to fulfill the purposes for which it was collected. We will retain and use your personal information as necessary to comply with our business requirements, legal obligations, resolve disputes, protect our assets, and enforce our agreements. Because these needs can vary for different data types in the context of different products or services, actual retention periods can vary significantly.
Our retention periods differ for each type of personal information, but we only retain such information to fulfill the purposes for which it was collected.
Update or Delete your personal information
Upon request, Delegate Today will provide you with information about whether we hold any of your personal information. You may access, modify or delete (subject to applicable law) the personal information associated with your use of our services at any time by emailing email@example.com. If you want us to delete your personal information, please contact us at firstname.lastname@example.org with your request. We will respond to your requests within a reasonable time-frame. We will delete your information as soon as possible; however, some information may remain in archived/backup copies for our records or as otherwise required by law. We may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes and enforce our agreements.
Subject to applicable laws, we'll delete or modify your information if you ask.
Your personal information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside the United States and choose to provide your personal information to us, we may transfer your personal information to the United States and process it there.
Delegate Today is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf.Delegate Today complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to the Privacy Shield Framework, Delegate Today is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Delegate Today may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact
If you're not in the U.S., we may transfer your information to the U.S. We participate in the EU-U.S. Privacy Shield Framework.
Our services are not directed to children under eighteen, and we do not knowingly collect personal information from children under thirteen. If we learn that we have collected personal information of a child under thirteen we will delete such information from our files as soon as possible, provided, however, that some information may remain in archived/backup copies for our records or as otherwise required by law.
We don't knowingly collect information on children, and delete it if we inadvertently do collect it.